For your social media analysis
Get closer to your client and understand the client’s voice better than ever
What is that tool?
Sum-up
QSL (Qommunity Social Listener) gives a closer look to what is said about a product or a brand across social networks, and capture the negative sentiments
and their reasons
Description
Get a better understanding about a brand’s reputation through insightful KPIs, understand the reasons behind dissatisfaction other than through satisfaction surveys, and prevent crisis by monitoring the overall feeling
about your brand
Functionalities
WEB SCRAPPING
Find all posts and comments through different media supports, regarding your brand or specific products, with the use of oriented
search using keywords
SENTIMENTS ANALYSIS
Locate stress zones: collect the client’s voice faithfully without intervening through old methods like surveys (which can be complementary), in almost real-time
TOPIC MODELING
Orient your business strategy towards the subjects that matter the most to your users, and the ones that could affect your reputation. Define the hot-topics manually, with the help of the active learning included in our tool
SOCIAL BEHAVIOR MONITORING
Get a close look on how your reputation is circulating through the web with the help of sophisticated KPIs, and know the right channels where you can act upon it
CRISIS ALERTING
Be alerted on a crisis like tendency beforehand, all you will need is to adapt your business strategy and act
Tailored for business & value
Brand Reputation
Receive real-time positive or negative mention alerts which will give you a holistic view of your brand health, and help you react accordingly
Customer Satisfaction
Prove a better reactivity over the subjects of their dissatisfaction
Products Improvement
gap you observe
Analyze insights
Understand the benefits of Social Media Listening for better customer engagement
& brand enhancement
Start a free trial
Ask for a free and full access of QSL (Qommunity Social Listener) in our environnement and try it! For sure, our expert would be there to support you in your journey
Request a demo
Speak one to one with a QUANT AI Lab expert
and get a tailored demo of
QSL (Qommunity Social Listener)!