Case Study

Customer feedbacks classification

Analyzing the customer feedbacks data and classifying them into categories allow to identify the hot topics &  manage the client experience. Our client needs to automatize the process to reduce this tedious job & faster enhance the customer satisfaction​

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IN BRIEF

KEY INFORMATION

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FEEDBACK ANALYSIS

Through a classification model​

ACCELERATE PIPELINES

From the feedback to the resolution

CUSTOMER EXPERIENCE

By identification of hot topics

Challenges

  • Overcome the small number of data​
  • Create a solution which could be rapidly processed ​
  • Obtain good results on the feedbacks classification​

Solution

  • A personalized web solution with dashboards, metrics & reporting to easily extract the preeminent problems
  • The solution deployed on the webplatform of the client choice with data security protocols
  • A custom-made model with the ability to be retrained on new coming data​

Gains

  • Client feedbacks analysis: 1 000 per month
  • Solution Implementation: ​1 month
  • High precision in predictions guaranteeing accurate understanding of clients (over 90%)​

Testimonial

“How effective is it to quickly identify the customer reviews topics​“